Last updated: 19 July 2026
The knowera.io website and the KnowEra digital guides are operated by:
[IME NOSILCA S.P. — Company name]
[Naslov sedeža — Registered address]
Registration number: [Matična številka]
Tax number: [Davčna številka] (not liable for VAT / atypical taxpayer status as applicable)
Phone: [Telefonska številka]
Email: hello@knowera.io
These Terms are drawn up in accordance with the Slovenian Consumer Protection Act (ZVPot-1), the Electronic Commerce Market Act (ZEPT), and applicable EU consumer law, including Directive 2011/83/EU as amended.
KnowEra sells digital content: downloadable PDF guides on topics including health, personal finance, career and digital wellbeing. No physical goods are shipped. All guides are available in English and Slovenian; the buyer receives download links for both language versions of the purchased guide.
All prices are stated in euros (EUR) and are final consumer prices. As a small business under Slovenian law, we are not liable for VAT (VAT is not charged and not shown separately), unless stated otherwise. Payment is processed securely by Stripe Payments Europe Ltd. We accept major credit and debit cards. We never see or store your card details.
Immediately after successful payment, you will receive an email with download links to your purchased guide(s). Delivery is deemed complete when the download links are sent to the email address you provided at checkout. If you do not receive the email within 30 minutes, please check your spam folder and then contact us at hello@knowera.io — we will resend your links.
Under EU and Slovenian consumer law, consumers normally have the right to withdraw from a distance contract within 14 days without giving a reason.
Important for digital content: By ticking the consent box at checkout, you expressly agree that we deliver the digital content immediately, and you acknowledge that you thereby lose your right of withdrawal once delivery has begun (Article 135 ZVPot-1; Article 16(m) of Directive 2011/83/EU). This is standard for downloadable digital products, because a downloaded file cannot be returned.
If you did not give such consent, or delivery has not yet begun, you may withdraw within 14 days of the conclusion of the contract using our online withdrawal form or by writing to hello@knowera.io. In that case we will refund all payments received without undue delay and at the latest within 14 days, using the same means of payment you used.
We are liable for any lack of conformity of the digital content in accordance with ZVPot-1 (implementing Directive (EU) 2019/770). If a purchased guide is defective (e.g. the file cannot be opened, pages are missing, or the content materially differs from its description), you may request that we bring the content into conformity free of charge, or — where that fails — request a proportionate price reduction or termination of the contract with a refund.
To make a complaint, email hello@knowera.io with your order details and a description of the problem. We will confirm receipt of your complaint within 8 days and strive to resolve it as quickly as possible.
All guides are protected by copyright. Upon purchase you receive a non-exclusive, non-transferable licence for personal, non-commercial use. Sharing, reselling, publishing or otherwise distributing the guides or download links is prohibited.
We do not recognise any provider of out-of-court consumer dispute resolution (IRPS) as competent for disputes arising from these Terms, as permitted by the Slovenian Out-of-Court Consumer Dispute Resolution Act (ZIsRPS).
Slovenian law applies to these Terms, without prejudice to mandatory consumer protections of the country of your habitual residence. We may update these Terms; the version published at the time of your purchase applies to that purchase. If any provision is found invalid, the remaining provisions remain in force.
Zadnja posodobitev: 19. julij 2026
Spletno mesto knowera.io in digitalne vodiče KnowEra upravlja:
[IME NOSILCA S.P.]
[Naslov sedeža]
Matična številka: [Matična številka]
Davčna številka: [Davčna številka] (nismo zavezanci za DDV, razen če je navedeno drugače)
Telefon: [Telefonska številka]
E-pošta: hello@knowera.io
Ti pogoji so sestavljeni v skladu z Zakonom o varstvu potrošnikov (ZVPot-1), Zakonom o elektronskem poslovanju na trgu (ZEPT) in veljavno potrošniško zakonodajo EU, vključno z Direktivo 2011/83/EU s spremembami.
KnowEra prodaja digitalne vsebine: PDF vodiče za prenos s področij zdravja, osebnih financ, kariere in digitalnega blagostanja. Fizičnega blaga ne pošiljamo. Vsi vodiči so na voljo v angleščini in slovenščini; kupec prejme povezave za prenos obeh jezikovnih različic kupljenega vodiča.
Vse cene so navedene v evrih (EUR) in so končne cene za potrošnika. Kot malo podjetje nismo zavezanci za DDV (DDV se ne obračunava in ne izkazuje ločeno), razen če je navedeno drugače. Plačila varno obdeluje Stripe Payments Europe Ltd. Sprejemamo večino kreditnih in debetnih kartic. Podatkov o vaši kartici ne vidimo in ne shranjujemo.
Takoj po uspešnem plačilu prejmete e-poštno sporočilo s povezavami za prenos kupljenih vodičev. Dobava se šteje za opravljeno, ko so povezave poslane na e-poštni naslov, ki ste ga navedli ob nakupu. Če sporočila ne prejmete v 30 minutah, preverite mapo z neželeno pošto in nas nato kontaktirajte na hello@knowera.io — povezave vam bomo ponovno poslali.
Po potrošniški zakonodaji EU in Slovenije ima potrošnik običajno pravico, da v 14 dneh brez navedbe razloga odstopi od pogodbe, sklenjene na daljavo.
Pomembno za digitalne vsebine: Z označitvijo potrditvenega polja ob nakupu izrecno soglašate, da digitalno vsebino dobavimo takoj, in potrjujete, da s tem izgubite pravico do odstopa od pogodbe, ko se je dobava začela (135. člen ZVPot-1; člen 16(m) Direktive 2011/83/EU). To je standardno pri digitalnih izdelkih za prenos, saj prenesene datoteke ni mogoče vrniti.
Če takšnega soglasja niste podali ali se dobava še ni začela, lahko od pogodbe odstopite v 14 dneh od njene sklenitve prek našega spletnega obrazca za odstop ali s sporočilom na hello@knowera.io. V tem primeru vam bomo vsa prejeta plačila vrnili nemudoma, najpozneje pa v 14 dneh, z enakim plačilnim sredstvom, kot ste ga uporabili.
Za neskladnost digitalne vsebine odgovarjamo v skladu z ZVPot-1 (ki prenaša Direktivo (EU) 2019/770). Če je kupljeni vodič neskladen (npr. datoteke ni mogoče odpreti, manjkajo strani ali vsebina bistveno odstopa od opisa), lahko zahtevate brezplačno vzpostavitev skladnosti, če to ni mogoče, pa sorazmerno znižanje kupnine ali odstop od pogodbe z vračilom kupnine.
Pritožbo pošljite na hello@knowera.io s podatki o naročilu in opisom težave. Prejem pritožbe bomo potrdili v 8 dneh in si prizadevali za čimprejšnjo rešitev.
Vsi vodiči so avtorsko zaščiteni. Z nakupom pridobite neizključno, neprenosljivo licenco za osebno, nekomercialno uporabo. Deljenje, nadaljnja prodaja, objava ali kakršno koli razširjanje vodičev ali povezav za prenos je prepovedano.
Skladno z Zakonom o izvensodnem reševanju potrošniških sporov (ZIsRPS) ne priznavamo nobenega izvajalca izvensodnega reševanja potrošniških sporov kot pristojnega za reševanje sporov iz teh pogojev.
Za te pogoje se uporablja slovensko pravo, brez poseganja v obvezne potrošniške pravice države vašega običajnega prebivališča. Pogoje lahko posodobimo; za posamezen nakup velja različica, objavljena ob nakupu. Če se katera določba izkaže za neveljavno, ostale ostanejo v veljavi.