Electronic withdrawal function pursuant to Directive (EU) 2023/2673
Consumers in the EU may withdraw from a distance contract within 14 days without giving a reason.
Please note — for our digital guides the right of withdrawal is normally already exhausted. At checkout you expressly requested immediate delivery of the digital content and confirmed that you thereby lose your right of withdrawal once the download begins (Article 135 ZVPot-1; Article 16(m) of Directive 2011/83/EU). Because the files are delivered and downloadable immediately, a withdrawal request submitted after delivery has begun will generally not entitle you to a refund. This is lawful and standard for downloadable digital products.
You may still submit the form below — for example if delivery has not yet begun, if you did not give that consent, or if you believe your guide is defective (in which case the conformity remedy in our Terms, section 6, applies instead). You will receive an automatic acknowledgement by email and we will review each request individually.
Elektronska funkcija odstopa v skladu z Direktivo (EU) 2023/2673
Potrošniki v EU lahko od pogodbe, sklenjene na daljavo, odstopijo v 14 dneh brez navedbe razloga.
Pomembno — pri naših digitalnih vodičih je pravica do odstopa praviloma že izčrpana. Ob nakupu ste izrecno zahtevali takojšnjo dobavo digitalne vsebine in potrdili, da s tem izgubite pravico do odstopa, ko se prenos začne (135. člen ZVPot-1; člen 16(m) Direktive 2011/83/EU). Ker so datoteke dobavljene in takoj na voljo za prenos, zahteva za odstop, oddana po začetku dobave, praviloma ne daje pravice do vračila kupnine. To je zakonito in običajno pri digitalnih izdelkih za prenos.
Obrazec spodaj lahko vseeno oddate — na primer če se dobava še ni začela, če navedenega soglasja niste podali ali če menite, da je vodič neskladen (v tem primeru se namesto odstopa uporabi jamstvo za skladnost iz Splošnih pogojev, točka 6). Po oddaji boste prejeli samodejno potrdilo po e-pošti, vsako zahtevo pa bomo obravnavali posamično.
Please review your details. By clicking the button below you formally declare your withdrawal from the contract.Preverite svoje podatke. S klikom na spodnji gumb formalno izjavljate odstop od pogodbe.
We have received your withdrawal declaration and will send an acknowledgement of receipt to your email without delay. If your withdrawal is valid, any refund due will be processed within 14 days to your original payment method. We will contact you at the email you provided.Vašo izjavo o odstopu smo prejeli in vam bomo brez odlašanja poslali potrdilo o prejemu na vašo e-pošto. Če je odstop veljaven, bo morebitno vračilo izvedeno v 14 dneh na izvorno plačilno sredstvo. Kontaktirali vas bomo na navedeni e-poštni naslov.
Reference: your submission on Referenca: vaša oddaja dne
You may also withdraw by sending an unequivocal statement to hello@knowera.io. You can use this model form:
To: [IME NOSILCA S.P.], [Naslov], hello@knowera.io
I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following digital content: [name of guide], ordered on [date], name of consumer: [name], address of consumer: [address], date: [date].
Odstopite lahko tudi z nedvoumno izjavo na hello@knowera.io. Uporabite lahko ta vzorec:
Za: [IME NOSILCA S.P.], [Naslov], hello@knowera.io
Obveščam vas, da odstopam od pogodbe za dobavo naslednje digitalne vsebine: [ime vodiča], naročene dne [datum], ime potrošnika: [ime], naslov potrošnika: [naslov], datum: [datum].